Frequently Asked Questions
Everything you need to know about shopping, receiving and shipping parcels from Korea.
How do I shop from Korea?
Browse Shop Korea to explore participating Korean retailers and products. For listings that need assistance, sign in and use Buying Proxy to submit the seller link and exact product options.
How do I get a Korean receiving address?
Create a K-ShipBox customer account and follow the Korean Address / box instructions in your account. Do not use the company office address as your delivery address.
Can you buy products on my behalf?
Yes. Sign in and open Buying Proxy. Include the product link, seller, variant, quantity and any special requirements so our team can confirm the order.
How long is free storage?
K-ShipBox offers 100 days of free parcel storage. Additional storage is charged at $1 for every three days, up to 30 more days. Items may be disposed of after 130 days if no arrangement is made, subject to the applicable service terms.
Can I combine several parcels?
Yes. Basic consolidation is included with international shipping for eligible parcels. Some bulky or unusually large shipments need approval and separate quotation.
How are international shipping rates calculated?
Use the Shipping Calculator for available destination and carrier estimates. Actual or dimensional weight, destination, package size and carrier availability affect the final quote.
How can I track my request?
Sign in to My Account to see Buying Proxy requests, and use Track Order for supported shipping tracking updates.
Where can I contact customer support?
Visit the Contact page or email support@kshipbox.com. Include your box, order or request number when available, but never send passwords or payment secrets.