Box ConsolidationTerms & Conditions
Please read these terms before creating and activating your K-ShipBox.
Your Box is activated after the required down payment is confirmed. The down payment is credited toward your final balance and is not charged twice.
1. About Box Consolidation
K-ShipBox allows customers to send purchases from multiple Korean stores or sellers to our Korea receiving address. Eligible parcels can be received, recorded, stored together, consolidated, repacked and prepared for final shipment to the customer's selected destination.
2. Your Box ID
Use your assigned K-ShipBox Box ID on every parcel and Korean-store order sent to our receiving address. Incorrect or missing Box identification may delay parcel matching and updates.
3. Tracking Numbers
Customers should register the tracking number of every parcel in My Box as soon as the tracking number becomes available. Packages without a valid Box ID or registered tracking number may take longer to identify.
4. Standard Arrival Photo
The standard arrival update includes an exterior parcel photo, visible shipping label or tracking information, basic exterior-condition observation and the date the parcel was recorded as received.
5. Detailed Inspection
Opening a parcel and checking item quantity, basic color, size, model, visible condition or detailed photos is an optional paid service unless K-ShipBox must open the parcel for safety, identification, customs, damaged packaging or shipping requirements.
6. Storage Period
A Box becomes active after the required down payment is confirmed. The standard active Box period is 30 days from activation. Customers may send multiple eligible parcels during this active period.
7. Requesting Consolidation
Select Consolidate My Box only when you believe all parcels intended for the shipment have arrived. Once final packing has started, reopening or adding another parcel may result in additional handling or repacking charges.
8. Standard Consolidation & Packing
Standard consolidation may include combining eligible parcels, removing unnecessary outer packaging where appropriate, arranging items, reusing suitable protective materials, basic protection, sealing, a final outside-box photo, final weight and final dimensions.
9. Optional Services
Optional services may include detailed inspection, additional photos, extra protection, fragile-item packing, special repacking, parcel return, storage extensions and other approved special handling.
10. Philippines Box Consolidation
Philippine customers may select the available Sea Cargo Box Consolidation options shown on the K-ShipBox Rates page. Final suitability depends on actual parcel volume, weight, safe packing requirements and cargo conditions.
11. International Air Shipping
International shipping estimates depend on destination, final packed weight, final dimensions, available shipping service and applicable surcharges. Estimates shown before final packing are for budgeting and are not guaranteed final charges.
12. Chargeable Weight
International transportation may use actual weight or volumetric / chargeable weight. Large but lightweight packages may therefore cost more than expected. K-ShipBox may repack items where reasonable to reduce unnecessary volume.
13. Box Down Payment
A 50% down payment is required before a Box is activated. The payment is credited toward the customer's final Box Consolidation and shipping balance and is not charged twice.
14. Final Payment
After consolidation, K-ShipBox confirms the final packed shipment, weight, dimensions and final shipping amount. The customer's previous deposit is deducted and the remaining balance must be paid before shipment is released.
15. Prohibited & Restricted Items
Customers must not send illegal, dangerous, prohibited or restricted goods without confirming that K-ShipBox and the applicable transportation service can accept them. Restrictions vary by item, shipment method and destination country.
16. Seller Errors & Product Problems
K-ShipBox is not responsible for independent seller errors such as wrong products, wrong size or color, missing quantities, manufacturing defects, seller non-shipment or counterfeit products unless K-ShipBox directly caused the specific issue.
17. Damage, Missing Items & Claims
Customers should keep a continuous unboxing video beginning before the consolidated box is opened. Missing-item or packing-related concerns should be reported promptly with supporting evidence.
18. Customs, Duties & Taxes
Unless specifically stated otherwise, K-ShipBox shipping prices do not include destination-country customs duties, import taxes, government assessments, brokerage or other destination charges.
19. Shipping Delays
Transportation times are estimates. Delays may occur because of weather, customs, cargo schedules, holidays, congestion, government action, transportation disruption or other circumstances outside K-ShipBox's control.
20. Customer Information & Conduct
Customers are responsible for accurate names, addresses, contact information, parcel details, tracking numbers and customs information. Customers must also communicate appropriately with K-ShipBox staff and use the service lawfully.
21. Privacy
Customer contact details, parcel records, tracking numbers, warehouse photos and related information are used for providing K-ShipBox services. Protected parcel information is intended for the customer's My Box page and internal operations.
22. Changes to Rates & Terms
K-ShipBox may update rates, service fees, destination coverage, storage rules, optional-service charges, restrictions or these Terms when necessary due to operating costs, transportation conditions, laws or carrier requirements.
By creating a K-ShipBox, you confirm that you have read, understood and agreed to the Box Consolidation Terms & Conditions.
You also understand that the included arrival update is an exterior parcel photo only. Opening and detailed content inspection is an optional paid service unless K-ShipBox must open a parcel for safety, identification, customs or shipping reasons.
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