Privacy Policy

We may collect information you provide when you shop, request Purchase Assistance or Bank Transfer support, create or manage a Box, join Box Sharing, request shipping, contact support, or complete a payment. This may include your name, phone number, email address, shipping address, country, order or request details, parcel and tracking information, product links, seller information, uploaded photos or payment proof, and messages you send to us.

We may also collect limited technical information needed to operate the website, such as browser or device information, security logs, session information, and website activity.

We use your information to provide K-ShipBox services, prepare quotations, process orders and payments, receive and match parcels, consolidate and ship packages, provide tracking and customer support, communicate service updates, prevent fraud or misuse, maintain records, and comply with legal, customs, tax, accounting, or carrier requirements where applicable.

If you actively opt in, we may also send K-ShipBox shopping news, product highlights and promotional offers by email. Promotional email is optional and is separate from essential Box ID, order, service and shipping notices.

Payments may be processed through third-party payment providers such as PayMongo and PayPal. K-ShipBox receives payment status, transaction references, amounts, and other information needed to confirm a transaction. We do not intentionally store your full payment-card number, CVV, online-banking password, or PayPal password on the K-ShipBox website.

Payment providers process payment information under their own privacy policies and security requirements.

We may share information only when reasonably necessary to operate the service, including with payment processors, cloud hosting and storage providers, couriers, freight or cargo partners, customs or government authorities when required, sellers or purchasing partners when needed to complete a requested purchase, and customer-support or communications platforms.

We do not sell customer personal information to advertisers.

K-ShipBox supports shopping and shipping from Korea to customers in the Philippines and other countries. Your information may therefore be processed or transferred across borders when necessary for purchasing, warehousing, payment, shipping, customs clearance, support, and cloud hosting.

The website may use browser storage, cookies, or similar technologies that are necessary for features such as your cart, checkout session, payment return flow, preferences, security, and future installable-app functionality. You can control some browser storage through your browser settings, but disabling required storage may prevent parts of the website from working correctly.

When you use Box Consolidation, Purchase Assistance, Bank Transfer, Box Sharing, or related services, K-ShipBox may keep parcel photos, labels, tracking records, receipts, quotations, payment proof, inspection photos, and other service records needed to complete and document your transaction.

We keep information for as long as reasonably necessary to provide the requested service, maintain transaction and accounting records, handle claims or disputes, meet legal or regulatory obligations, prevent fraud, and protect K-ShipBox and its customers. Information may then be deleted, anonymized, or securely archived where appropriate.

We use reasonable administrative and technical safeguards designed to protect customer information, including restricted access to operational systems and secure handling of payment credentials. No online system can guarantee absolute security, so customers should also protect their Request IDs, Box IDs, order numbers, passwords, one-time passwords, and payment accounts.

You may contact K-ShipBox to ask about personal information associated with your service request, request correction of inaccurate information, or ask whether information can be deleted or restricted. Some records may need to be retained for legal, accounting, fraud-prevention, shipping, or dispute purposes.

You may join or leave K-ShipBox promotional emails through My Customer Profile at any time, or contact support@kshipbox.com for help. We record the time and type of a requested marketing opt-in or opt-out. Withdrawal does not affect essential account and parcel notifications.

K-ShipBox services are intended for customers who can legally enter into transactions. If a minor uses the service, a parent or legal guardian should supervise and authorize the transaction.

K-ShipBox may link to third-party websites, sellers, payment providers, couriers, Facebook Messenger, social-media pages, or other services. Their privacy practices are controlled by those third parties, not by K-ShipBox.

We may update this Privacy Policy as K-ShipBox services, technology, partners, or legal requirements change. The latest version published on this page will show the current effective date.