K-ShipBox Korea Shopping & Shipping
Terms & Conditions
These terms apply to your use of the K-ShipBox website and our shopping, payment, purchase assistance, parcel, consolidation, box sharing, and shipping services.
Effective date: September 22, 2026
Important
Service-specific conditions shown during checkout, quotation, Box creation, or payment may add to these general Terms. If a service-specific rule is more specific, it applies to that service.
1. Acceptance of These Terms
By using the K-ShipBox website or submitting an order, request, payment, parcel, Box, or shipment, you agree to these Terms & Conditions and any service-specific terms shown during the transaction.
2. K-ShipBox Services
K-ShipBox may provide direct product shopping, Purchase Assistance / Buy It For Me, Korean seller or bank-transfer assistance, Box Consolidation, Box Sharing, parcel receiving, inspection, repacking, shipping, tracking support, and related Korea shopping and shipping services. Availability may vary by destination, item, seller, carrier, and service type.
3. Customer Eligibility and Accurate Information
Customers must be legally able to enter into the requested transaction and must provide accurate names, contact information, delivery addresses, product details, seller details, tracking numbers, customs information, and payment information. K-ShipBox is not responsible for delays or losses caused by materially incorrect information supplied by the customer.
4. Product Information and Availability
Product descriptions, images, availability, dimensions, weights, colors, specifications, and seller information may originate from manufacturers, sellers, marketplaces, or other third parties. K-ShipBox may correct obvious errors and may cancel or requote an item that is unavailable, restricted, incorrectly priced, materially different from the listing, or not reasonably obtainable.
5. Pricing, Currency and Quotations
Prices and quotations may include product cost, service fees, payment fees, local delivery, international shipping, handling, packing, or other stated charges. Currency conversion and supplier prices can change. A quotation is valid only for the stated period and may be updated if the underlying product price, exchange rate, shipping charge, seller terms, or requested service changes before purchase.
6. Payments
Payments may be processed through PayMongo, PayPal, bank transfer, or another approved payment method shown by K-ShipBox. An order or service is not considered paid until K-ShipBox or its payment provider confirms the transaction. Customers are responsible for using a payment account they are authorized to use.
7. Purchase Assistance and Seller Payments
For Purchase Assistance / Buy It For Me and seller-payment services, K-ShipBox acts on the customer's submitted instructions and approved quotation. Independent sellers remain responsible for their own product authenticity, manufacturing quality, listing accuracy, inventory, shipping, warranty, and return policies unless K-ShipBox expressly states otherwise.
8. Box Consolidation
Box Consolidation customers must follow the separate Box Consolidation Terms & Conditions, including Box ID, parcel registration, storage, inspection, consolidation, final payment, prohibited-item, and shipping rules. Those service-specific terms form part of this agreement when Box Consolidation is used.
Read Box Consolidation Terms →9. Box Sharing / Pasabuy
Box Sharing is a shared-shipment service and may be limited to eligible Philippine customers, routes, item categories, and schedules. Shipment timing can depend on when the shared box reaches the required volume or operating conditions. Customers must follow item and packing restrictions communicated for the shared shipment.
10. Shipping Estimates and Delivery
Shipping and delivery dates are estimates unless expressly guaranteed by the carrier. Delays may occur because of customs, weather, holidays, cargo schedules, congestion, seller delays, incorrect addresses, inspections, government action, or other conditions outside K-ShipBox's reasonable control.
11. Customs, Duties, Taxes and Import Rules
Customers are responsible for ensuring that their items may legally be imported into the destination country. Unless specifically included in the quoted service, customs duties, import taxes, brokerage, storage, penalties, government assessments, and destination charges are the customer's responsibility.
12. Prohibited and Restricted Items
Customers must not use K-ShipBox to purchase, receive, consolidate, store, or ship illegal, dangerous, counterfeit, prohibited, or carrier-restricted items. K-ShipBox may refuse, return, hold, or dispose of an item when required by law, safety rules, carrier rules, customs instructions, or warehouse policy, with reasonable notice where possible.
13. Cancellations, Refunds and Changes
Cancellation or refund eligibility depends on the stage of the transaction, the seller's policy, payment-provider rules, work already performed, and non-refundable charges already incurred. Once K-ShipBox has purchased an item, paid a seller, performed a paid service, packed a shipment, or paid a carrier, those amounts may be non-refundable. Any approved refund may exclude fees already incurred and may take time to appear based on the payment provider.
14. Returns, Defects and Seller Disputes
Return or exchange requests for third-party products are subject to the original seller's rules, deadlines, evidence requirements, and return shipping costs. K-ShipBox may assist where practical, but cannot guarantee that an independent seller will accept a return, exchange, refund, warranty claim, or dispute.
15. Inspection and Evidence
Customers should review shipment photos and updates and should keep a continuous unboxing video for consolidated or shipped packages when making a missing-item or packing-related claim. Inspection services are limited to the scope purchased or reasonably required for safety, identification, customs, or shipping.
16. Service IDs and Security
Customers are responsible for keeping Request IDs, Box IDs, order numbers, tracking information, payment accounts, and other access information secure. Do not share passwords, card information, one-time passwords, or other sensitive login credentials through Messenger or public social-media comments.
17. Website Use
You may not misuse the website, attempt unauthorized access, interfere with other customers, submit fraudulent transactions, abuse payment systems, upload harmful content, or use K-ShipBox services for unlawful activity.
18. Intellectual Property
The K-ShipBox name, website design, original graphics, written content, service descriptions, and other K-ShipBox materials are owned by or licensed to K-ShipBox. Third-party brand names, product images, and trademarks remain the property of their respective owners.
19. Limitation of Responsibility
To the extent permitted by applicable law, K-ShipBox is responsible for losses directly caused by its own proven failure to provide the agreed service, but is not responsible for independent seller conduct, manufacturer defects, customs decisions, carrier delays, force-majeure events, customer-provided errors, or indirect losses that K-ShipBox could not reasonably control.
20. Service Suspension or Refusal
K-ShipBox may refuse, suspend, or cancel a service when necessary for safety, fraud prevention, non-payment, abusive conduct, prohibited items, legal compliance, carrier restrictions, or material violations of these Terms.
21. Privacy
Personal and transaction information is handled according to the K-ShipBox Privacy Policy. By using the service, you acknowledge that information may be processed by payment providers, cloud providers, shipping partners, sellers, and other service providers where necessary to complete the transaction.
Read Privacy Policy →22. Changes to Services and Terms
K-ShipBox may update these Terms, prices, service coverage, payment methods, shipping options, storage rules, restrictions, or operating procedures when reasonably necessary. The latest published Terms will apply to new transactions unless a different version was expressly agreed for an existing transaction.
23. Questions and Disputes
If you believe there is an error or service problem, contact K-ShipBox promptly with the relevant Request ID, Box ID, order number, tracking number, payment reference, and supporting evidence. The parties should first try to resolve the matter in good faith while preserving any rights available under applicable consumer-protection or other mandatory laws.
Contact K-ShipBox
Questions about these Terms can be sent through our official support channels.